Privacy policy

Privacy Policy

At Xello, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from helloxello.com.

1. Information We Collect

  • Name, shipping address, billing address, email, and phone number

  • Payment information (processed securely via Stripe)

  • IP address, device info, browser type

  • Browsing behavior on our site (via cookies and analytics)

2. How We Use Your Information

  • Fulfill orders and provide support

  • Send order updates and promotional emails (if opted in)

  • Improve website performance and customer experience

  • Prevent fraud and ensure site security

3. Sharing Your Information

We only share your data with trusted third parties:

  • Payment processors (Stripe)

  • Shipping carriers

  • Analytics and marketing tools (e.g., Meta Pixel, Google Analytics)

4. Your Rights

  • Access, correct, or delete your data upon request

  • Opt-out of marketing at any time

5. Data Retention

We retain order information for legal and accounting purposes unless requested otherwise.

Contact: hello@xello.com